We accept the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 14 days from the day package is delivered by courier to customer.
Returns are refunded in the method of original payment.
Shipping is nonrefundable. Return shipping will be paid by the customer. We will send you a label and once we receive the item back, we will deduct the amount of the label from your refund.
All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes. All Nike and Jordan shoe returns are subject to a 15% restocking fee. All sale items are final.
Q. How can I pick up in store?
A. You can pick up in store by selecting the in-store pickup option at checkout. You will receive a notification to your email when your item(s) are ready for pickup. You will have 3 days to pick up your order. If not, we will cancel the order and charge a 15% restocking fee.
Q. What is your return policy on Nike/Jordan launch products?
A. All sales are final on all launch products Nike/Jordan
Q: How long does an item take to Ship after order is Placed?
A. We usually ship out orders 3-4 days after order is placed online, unless customer specifies express shipping.
Q: What happens if I received a damaged shoe box?
A. We securely package all of our products to ensure that our customers get their item in the best condition it can be in. Shipping services are often tossing around boxes which may lead to some damages to the shoe box. Because of this we are not responsible for damaged shoe boxes.
Q. What if I believe my item is defective?
A. The item must be returned within the 14 day return period. The item will then be inspected by our returns department to determine if there is a manufacturers defect. If the item is deemed defective, we will process a return in accordance with our return policy. If the item is deemed to be not defective, it will be returned to you.
Q. What if my package was delivered but I never received the product?
A. We are NOT responsible for issues related to mishaps with the courier. Once the package is handed to the courier, the delivery process is entirely in their control. We recommend reaching out to your credit card company if you are unable to get the package to further assist you.
