Thank you for shopping with us! We want to make sure your experience is smooth, so here's our return policy:

Returns and Exchanges:

• Full-priced merchandise can be returned or exchanged within 30 days of the delivery date, provided the items have their original receipt and tags attached.
• Sale merchandise and all launch products are final sale.
• We also offer free exchanges for different sizes or styles.

- You can request a return or exchange by logging into your account, navigating to your order, and selecting the option to initiate a return or exchange.

Cancellations:

Please note that cancellations are permitted for EQL launches, but will incur a $25 cancellation fee.

For all other orders, cancellations are only accepted within 30 minutes of the order being placed. After this period, cancellations will no longer be possible.

Refunds:

- Refunds will be issued via the original payment method.
- Shipping charges are nonrefundable.

Condition of Returned Items:

- All returned items must be unused, unwashed, and in their original condition with packaging intact and resellable.
- Shoeboxes should not have any tape or shipping labels on them.

Return Process:

- For in-store returns, bring the item(s), original email confirmation, photo ID, and the credit card used for the purchase to any Denim Exchange retail store.
- Alternatively, you can initiate a return/exchange online through our website.

International Returns:

- Unfortunately, we do not accept international returns or exchanges at this time.
- We are not liable for any duty or tax charges incurred at customs.

Gift Returns:

- Received a gift from Denim Exchange? Here's how to handle returns:
- Call 1-323-604-9526 to initiate a return for a gift item.
- Items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.

Backordered Items:

- If an item is on backorder, here's what you need to know:
- Backordered items will ship at a later date, and we'll provide an approximate ship date when you add the item to your bag and during checkout.
- Your credit card will be authorized on the order date, but you won't be charged until the item ships.
- We'll notify you via email if there are any changes to the backorder ship date.

Need Help?

If you have any further inquiries or need assistance, feel free to reach out to our Online Customer Service department at support@denimexchangeusa.com. We're here to help!