QUESTION LOW "PHILLIES"

Q: What is DenimExchangeUSA.com’s Return Policy?
A: DenimExchangeUSA.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 14 days from the day package is delivered by courier to customer.  All sale merchandise is exchangeable only.  All sales are final on undergarments, sunglasses, goggles, watches, jewelry. Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.

Q. What is DenimExchangeUSA.com's return policy on Nike/Jordan launch products?

A. All sales are final on all launch products NIKE/JORDAN.

A. All Nike and Jordan shoe returns are subject to a 15% restocking fee.

A. Shoe items that are eligible for returns may be returned within 7 days of the original purchase date for exchange or refund.

Q: How long does an item take to Ship after order is Placed?

A. We usually ship out orders 3-4 days after order is placed online, unless customer specifies express shipping.

Q: What happens if I received a damaged shoe box?

A. We securely package all of our products to ensure that our customers get their item in the best condition it can be in. Shipping services are often tossing around boxes which may lead to some damages to the shoe box. Because of this we are not responsible for damaged shoe boxes. 

Q. What if I believe my item is defective?

A. The item must be returned within the 14 day return period. The item will then be inspected by our returns department to determine if there is a manufacturers defect. If the item is deemed defective, we will process a return in accordance with our return policy. If the item is deemed to be not defective, it will be returned to you.

 Q. How can I pick up in store?

A. You can pick up in store by selecting the in-store pickup option at checkout. You will receive a notification to your email when your item(s) are ready for pickup. You will have 3 days to pick up your order. If not, we will cancel the order and charge a 15% restocking fee.

RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from DenimExchangeUSA.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

1. Return To A Denim Exchange Store
   Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Denim Exchange retail store.
2. Express Exchange
   Need it in a hurry? Simply call this number: 1-855-denimex (336-4639), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 48-72 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund for returned merchandise as soon as we receive it in the same condition it was sent out.
3. Return or Exchange By Mail
   Complete the Return/Exchange on our site https://denimexchangeusa.com/a/returns, include the items in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size on the site before completing it.
4. International Returns                                                                                      Unfortunately at the current moment we do not accept international returns or exchanges, we are also not held accountable for the Duty and tax charges required at Customs.

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Denim Exchange will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at support@dnmexchange.com

GIFT RETURNS
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call us at (323) 604-9526.Gift items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.

What happens when my item is backordered?
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

Billing & Charges