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Q: What is DenimExchangeUSA.com’s Return Policy?
A: DenimExchangeUSA.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 14 days from the day package is delivered by courier to customer. All sale merchandise is exchangeable only. All sales are final on undergarments, sunglasses, goggles, watches, jewelry. Returns are refunded in the method of original payment. Shipping is nonrefundable. Return shipping will be paid by the customer. We will send you a label and once we receive the item back, we will deduct the amount of the label from your refund. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes. All Nike and Jordan shoe returns are subject to a 15% restocking fee. All sale items are final.
Q. What is DenimExchangeUSA.com's return policy on Nike/Jordan launch products?
A. All sales are final on all launch products NIKE/JORDAN.
Q: How long does an item take to Ship after order is Placed?
A. We usually ship out orders 3-4 days after order is placed online, unless customer specifies express shipping.
Q: What happens if I received a damaged shoe box?
A. We securely package all of our products to ensure that our customers get their item in the best condition it can be in. Shipping services are often tossing around boxes which may lead to some damages to the shoe box. Because of this we are not responsible for damaged shoe boxes.
Q. What if I believe my item is defective?
A. The item must be returned within the 14 day return period. The item will then be inspected by our returns department to determine if there is a manufacturers defect. If the item is deemed defective, we will process a return in accordance with our return policy. If the item is deemed to be not defective, it will be returned to you.
Q. What if my package was delivered but I never received the product?
A. Denim Exchange is NOT responsible for issues related to mishaps with the courier. Once the package is handed to the courier, the delivery process is entirely in their control. We recommend reaching out to your credit card company if you are unable to get the package to further assist you.
Q. How can I pick up in store?
A. You can pick up in store by selecting the in-store pickup option at checkout. You will receive a notification to your email when your item(s) are ready for pickup. You will have 3 days to pick up your order. If not, we will cancel the order and charge a 15% restocking fee.
RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from DenimExchangeUSA.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
Return To A Denim Exchange Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Denim Exchange retail store.
Need it in a hurry? Simply call this number: 1-855-denimex (336-4639), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 48-72 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund for returned merchandise as soon as we receive it in the same condition it was sent out.
Return or Exchange By Mail
Complete the Return/Exchange on our site https://denimexchangeusa.com/a/returns, include the items in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size on the site before completing it.
- International Returns Unfortunately at the current moment we do not accept international returns or exchanges, we are also not held accountable for the Duty and tax charges required at Customs.
Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. Denim Exchange will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at firstname.lastname@example.org
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call us at (323) 604-9526.Gift items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.
What happens when my item is backordered?
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.
Billing & Charges
What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.
Can I cancel an order?
We are usually unable to change an order after you've placed it, but we can cancel an order if we are notified within the same hour the order is placed. After an order is placed, your credit card will be charged. If we are unable to fulfill and/or we have to cancel your order for any reason, we will issue a refund. Refunds usually take 3-5 business days. If we have to cancel your order, we’ll notify you as soon as possible.
How much will it cost to ship my order?
We offer four types of shipping, which vary in cost.
Can I return or exchange my purchase if I don't like it?
Yes. For information, see our Returns and Exchanges Policy https://denimexchangeusa.com/apps/return_prime
What do I do if I didn't receive a shipment?
If you're missing items or shipments, contact us within 30 days of ship date.
How do I return items by mail? (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can start your return at www.denimexchangeusa.com/a/returns Send in your item(s) using the postage-paid U.S. return label. Your return is usually processed once we receive your returned package.
How do I use a promotion code?
- Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
- Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.
Are there any restrictions for promotions?
Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts. Promotional offers do not apply to international orders.